Privacy Policy

We respect your privacy. In accordance with the New Zealand Privacy Act 2020, this policy outlines how we collect, use, and protect your personal information.

1. What personal information do we collect?

When you use our contact form, we collect your:

  • Full name

  • Email address

  • Message content

If you make a purchase or booking through our website, we may also collect:

  • Billing address

  • Payment method details (processed securely via third-party providers)

2. Why do we collect this information?

We collect this information so we can:

  • Respond to your enquiries

  • Communicate with you about our services

  • Process payments and confirm your service or purchase

3. How do we collect your information?

We collect your information directly through:

  • The contact form on our website

  • The checkout or booking process, if you make a payment

4. How is your information used and stored?

  • Messages are sent directly to our company email inbox (e.g., [yourcompany@email.com]).

  • Payment information is not stored on our website. It is securely processed through trusted third-party payment providers such as Stripe, PayPal, or Square.

  • We do not store full card numbers, CVV codes, or other sensitive payment data.

5. Will your information be shared with third parties?

No. We don’t sell or share your personal information with third parties. Your information is only shared with payment providers for the purpose of processing transactions.

6. Is any information sent or stored overseas?

  • We use Squarespace to host our website, which may store data on servers located outside New Zealand. Squarespace has privacy protections in place.

  • Payment processors (e.g. Stripe, PayPal, or Square) may also process data outside New Zealand. These providers comply with international data protection standards such as PCI-DSS.

7. How can you access or correct your information?

You can request access to or correction of your personal information by emailing us at [your email].

8. Who can you contact if you have a privacy concern?

Please contact us first at [your email]. If you’re not satisfied, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

9. Payment Security and Third-party Providers

All online payments are processed securely via third-party payment gateways such as PayPal. We do not store your credit card information on our servers.

PayPal uses industry standard encryption and security protocols to keep your payment details safe. You can view their privacy policy below through the provided link: